Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one.
It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.
Care Navigation offers the patient ‘choice not triage’ to access the most appropriate service first which as we know, isn’t always the GP.
Care Navigators do not make clinical decisions
The Receptionists at the Practice have received the appropriate training to commit to this model, and we hope that you will find it appropriate and useful in directing you to the correct services. Please see our Page - 'Care Navigation'